HAM Data Quality Team Lead (VA ESOM)

Accountabilities:

As Remote HAM Data Quality Team Lead, you will own data quality improvement across the hardware asset management environment, ensuring records remain accurate, complete, consistent, and ready for operational use. You will lead remediation activities, establish sustainable governance practices, and collaborate with technical and program teams to support reliable system migration and long-term data integrity.

• Lead and manage the Data Quality Team, overseeing ongoing cleanup and remediation across hardware asset management Configuration Items (CIs).

• Identify and resolve duplicate, orphaned, incomplete, and inaccurate asset records to establish a trusted system of record.

• Assign daily tasks, review data quality work, monitor progress, and ensure remediation targets are achieved.

• Mentor and develop team members through regular one-on-one meetings, performance evaluations, and ongoing professional guidance.

• Establish and enforce data quality standards, validation rules, and governance procedures for asset data entry and maintenance.

• Develop and maintain standard operating procedures (SOPs), cleanup guidelines, and documentation to support sustainable data management practices.

• Investigate recurring data quality issues, identify root causes, and recommend process or system-level corrective actions.

• Conduct regular data audits and reconcile legacy system records against ServiceNow HAM Pro to validate migration accuracy and completeness.

• Assess data readiness ahead of site go-lives and support post-launch stabilization and remediation activities.

• Validate asset attributes, including net book value and depreciation data, to maintain the integrity of downstream financial and operational reporting.

• Develop and maintain data quality dashboards, metrics, and leadership reports that communicate progress, risks, and confidence in asset data across sites and territories.

• Collaborate with the Senior IT Logistician and Technical Solutions Architect on data structures, field mapping, and system configuration issues.

• Partner with Equipment Accountability, Change Management, and site stakeholders to reinforce consistent data entry and asset management practices.

• Coordinate with Configuration Management Database (CMDB), Software Asset Management (SAM), and Enterprise Service Management (ESM) teams to maintain data integrity and cross-module alignment.

Requirements:

The ideal candidate combines strong data quality and IT asset management expertise with proven team leadership experience and a solid understanding of enterprise system migrations. You should be comfortable working in complex, regulated environments, communicating with diverse stakeholders, and translating data quality findings into actionable improvements.

• Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field; alternatively, 8 additional years of relevant professional experience may substitute for the degree.

• At least 5 years of experience with Power BI.

• At least 5 years of experience in data quality, data governance, or IT asset management.

• At least 2 years of experience leading or supervising data analysts or data remediation teams.

• Demonstrated experience with ServiceNow HAM, HAM Pro, or CMDB in a production enterprise environment.

• Proven experience with legacy-to-new-system data migration, data reconciliation, and validation.

• Working knowledge of hardware asset lifecycle data, including net book value and depreciation.

• Experience developing data quality metrics, dashboards, and progress reports for leadership.

• Experience working in large, complex, and regulated organizations; federal or federal-adjacent environments are preferred.

• Strong communication and collaboration skills, including the ability to influence stakeholders across multiple teams without direct authority.

• Strong analytical and problem-solving skills, with the ability to identify data inconsistencies, investigate root causes, and implement corrective measures.

• Excellent documentation skills and the ability to establish clear, repeatable data governance processes.

Preferred qualifications include:

• Experience supporting phased, multi-site system rollouts, including go-live, hypercare, and post-launch stabilization.

• Familiarity with federal property management and equipment accountability requirements.

• Experience supporting internal or external asset audits and maintaining defensible, well-documented data.

• Knowledge of ITIL-aligned processes and IT governance frameworks.

• Experience working in Agile delivery teams and sprint-based workflows.

• Experience creating SOPs, playbooks, and data governance guides.

• Relevant data management or quality credentials, such as COMP, Lean Six Sigma Green Belt, or IAITAM CHAMP.

• Active ServiceNow certifications, such as Certified System Administrator (CSA) or Certified Implementation Specialist – Hardware Asset Management (CIS-HAM).

Security and Eligibility Requirements:

• Must be a U.S. citizen or lawful permanent resident (Green Card holder).

• Must be willing and able to obtain and maintain Public Trust clearance.

• Must meet current federal identification requirements for the suitability process.

• Applicants who do not currently meet the identification requirements must be willing and able to update their identification documents promptly to complete the suitability process.

Benefits:

• Salary: Anticipated annual base salary of $100,000–$150,000, depending on relevant experience, skills, education, certifications, location, clearance requirements, market conditions, and other applicable factors.

• Remote work: Work remotely from an approved location within the United States, supporting Eastern Time working hours.

• Healthcare: Comprehensive healthcare benefits.

• Retirement: 401(k) plan with an employer match.

• Time off: Paid time off to support personal needs and work-life balance.

• Supplemental coverage: Additional insurance and supplemental benefits.

• Professional development: Education reimbursement for eligible certifications, degrees, and other professional development opportunities, subject to applicable limits.

• Employee perks: Discounts, rewards, and additional employee benefits.

• Team culture: Virtual and in-person social activities, holiday events, fitness and wellness initiatives, and annual celebrations.

• Community involvement: Opportunities to participate in charitable events and community initiatives.

• Career growth: Opportunities to expand technical expertise, develop leadership skills, and grow professionally within a collaborative technology environment.